West-View Motel

Reviews of West-View Motel

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  Natalie Cargan Added 2018-06-10

  ★ ☆ ☆ ☆ ☆
  I didn't stay here, so I cannot comment on the room, however the customer service is not good. I called and made a reservation with the owner, but cancelled apx 30min later, which was still before the 48hr cancellation limit. His understanding of English is troublesome which I suspect has added to my problem. I was called at midnight on the night of which was supposed to be the first night of my original booking to be asked where I was. I explained that I had cancelled the booking. I was informed that, not only had I not cancelled, but that I would be charged for one night. I disagreed and repeated that I had called minutes after I had made the original booking. The owner immediately started yelling at me and calling me a liar and that I would need to have proof. Well, luckily I have proof because I just requested my phone records. It's seems pretty shady to me, considering he called me by name when I phoned back to cancel and he told me "No problem!" But as he has my credit card number, I feel he tried to fraudulently charge me, hoping I wouldn't go after it. This is unacceptable and I wouldn't recommend staying here even if the price is good and the rooms are clean.

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West-view Motel - Vegreville - Canada